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Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Customer Marketing Manager

Location: London, United Kingdom

About the role:

The Customer Marketing Manager is a junior manager responsible for OLIVER’s client loyalty, advocacy, and retention marketing programmes. You’ll develop client journey frameworks, run the referral and testimonial programme, identify and activate case study opportunities, plan client events and experiences, produce client communications, and support upsell and cross-sell activity through CRM-triggered campaigns and client-team enablement.

You’ll work closely with the ABM Lead on account expansion opportunities — providing the client engagement infrastructure and advocacy assets that support ABM account planning and commercial growth. You’ll also collaborate with the Awards Lead on case study identification and co-publishing, the PR Lead on advocacy and testimonial content, the Demand Generation Lead on CRM triggers and nurture, and the Content & Campaigns Lead on client communications and content.

This is a broad, hands-on role. You’ll be building programmes, writing content, managing relationships, and coordinating across multiple internal teams — developing your marketing management skills across a genuinely varied remit

What you will be doing:

• Loyalty & Retention
  • Develop and manage OLIVER’s client journey mapping — understanding the key moments in a client relationship where engagement, recognition, and proactive communication make the biggest difference to loyalty and retention.
  • Build and run a structured client engagement programme: identifying at-risk accounts, recognising milestone moments, and ensuring clients feel consistently valued throughout their relationship with OLIVER.
  • Work with account directors and managing partners to maintain a clear view of client health across the portfolio — providing marketing support that helps strengthen relationships before issues arise.
  • Track retention metrics and client engagement signals, feeding insight back to the ABM Lead and Global Head of Marketing.
• Advocacy & Referral Programme
  • Own OLIVER’s client advocacy programme — identifying satisfied clients who are well-placed to become active advocates and developing a structured approach to referral, testimonial, and peer recommendation.
  • Build and maintain a testimonial bank: coordinating with account teams to gather client quotes, video testimonials, and endorsements — managing approvals, organising assets, and keeping the library current and commercially useful.
  • Lead OLIVER’s NPS programme: managing survey design and distribution, analysing results, synthesising insight, and presenting findings to the Global Head of Marketing and senior leadership with clear recommendations for improvement.
  • Develop the referral programme: working with the ABM Lead and commercial leadership to build a structured approach to client-led introductions and recommendations.
• Case Study Activation
  • Work alongside account directors and the Awards Lead to identify client work that is suitable for public case study development — building a live pipeline of potential case studies across OLIVER’s studio portfolio.
  • Lead the client approval and co-publishing process for customer marketing case studies — managing client relationships through account teams to secure permissions, results data, and sign-off in a timely and sensitive way.
  • Develop short-form case study content for client-facing use: credentials decks, website proof points, and sales enablement materials — working with the Brand Lead and Content & Campaigns Lead to ensure quality and consistency.
  • Coordinate case study amplification with the Content & Campaigns Lead and PR Manager — ensuring approved case studies reach the right audiences through the right channels.
• Client Events & Experiences
  • Plan and coordinate client events and experiences that deepen relationships, build advocacy, and create commercial opportunities — including roundtables, client entertainment, and speaker participation programmes.
  • Work with the Content & Campaigns Lead and Regional Field Marketing Executives on event strategy and production, contributing client engagement objectives and audience management.
  • Develop speaker pitches for OLIVER clients — identifying opportunities for clients to participate in OLIVER-hosted or industry events in ways that strengthen the relationship and generate mutual value.
  • Manage attendee coordination, client communications, and post-event follow-up — ensuring every client event leaves a positive impression and a clear next step.
• Client Communications
  • Develop and manage OLIVER’s client communications programme — including client newsletters, brand and product updates, and content designed to keep clients engaged, informed, and connected to OLIVER’s thinking.
  • Work with the Content & Campaigns Lead to adapt global content for client audiences — identifying the most relevant thought leadership, campaign insights, and capability updates for different client segments.
  • Ensure client communications are well-written, on-brand, timely, and genuinely useful — not a broadcast, but a conversation.
  • Track client communication engagement and use performance data to continuously improve relevance, format, and frequency.
• Upsell & Cross-Sell Support
  • Work with the Demand Generation Lead to develop CRM-triggered campaigns that identify and act on expansion signals within existing client accounts — flagging commercial opportunities to the ABM Lead and account teams.
  • Build and maintain client-team enablement materials that help account directors and managing partners identify and progress upsell and cross-sell conversations — one-pagers, expansion playbooks, and conversation guides.
  • Maintain a clear view of OLIVER’s service and capability offering across different client segments — ensuring account teams have the knowledge and materials to identify the right expansion opportunities with the right clients at the right time.
  • Track expansion pipeline and report on customer marketing’s contribution to account growth alongside the ABM Lead.
• Stakeholder Collaboration
  • Build trusted working relationships with account directors and managing partners — becoming a reliable, proactive partner for client engagement and advocacy activity across OLIVER’s studios.
  • Collaborate closely with the ABM Lead on account expansion strategy — contributing client engagement data, advocacy assets, and relationship intelligence to ABM account planning.
  • Work with the Awards Lead on case study identification and co-publishing, the PR Lead on advocacy content and testimonial amplification, the Demand Generation Lead on CRM triggers and nurture, and the Content & Campaigns Lead on client communications and content.
  • Contribute to senior marketing reporting — providing clear updates on advocacy pipeline, NPS performance, referral activity, and case study status.
• Budget Support
  • Track and manage customer marketing spend — events, NPS tooling, advocacy programme costs, and client communication platforms — raising purchase orders and maintaining accurate spend records.
  • Report on budget usage to the Global Head of Marketing, flagging risks or variances early.
  • Develop awareness of how customer marketing investment connects to retention, expansion, and referral outcomes.

What you need to be great in this role:

• Some experience in customer marketing, client engagement, or account marketing — whether in an agency, professional services, or B2B environment.
• A genuine interest in client relationships and customer experience — curious about what clients think, motivated to improve how they’re engaged, and energised by turning satisfied clients into active advocates.
• Experience developing or contributing to loyalty, retention, or advocacy programmes — understanding the mechanics of client journey mapping, referral development, and NPS measurement.
• Comfortable working with account-facing teams — building relationships with account directors and managing partners and navigating the sensitivities of client-facing work.
• Strong writing skills: able to produce client communications, case study content, and advocacy materials that are clear, well-structured, and genuinely engaging.
• Experience developing or contributing to client newsletters, email communications, or content programmes for existing customer audiences.
• An eye for detail and quality: you care about accuracy, tone, and consistency — and you understand that client-facing content reflects directly on OLIVER’s reputation.
• Some experience supporting client events, roundtables, or relationship-building experiences — through work, study, or voluntary activity.
• Warm, professional, and confident in client-facing situations — able to represent OLIVER well with senior stakeholders even at a junior level.
• Organised and reliable: able to manage event logistics, coordinate multiple stakeholders, and keep things on track without losing attention to detail.
• Familiarity with CRM platforms and an understanding of how data and engagement signals can inform client marketing decisions.
• Growing commercial instinct: you understand that customer marketing exists to retain and grow revenue, and you want to develop your ability to demonstrate and track that connection clearly.
• Comfortable working with NPS data, engagement metrics, and basic performance reporting — and using insight to improve programmes over time.
• A proactive, organised team player: takes briefs well, communicates progress clearly, and follows through on commitments reliably.
• Comfortable working across multiple internal teams — balancing priorities and managing relationships with account directors, studio leads, and global marketing colleagues simultaneously.
• Eager to learn and develop: you’re early in your marketing management career and you want to grow your skills across client engagement, advocacy, and commercial marketing — this role offers that breadth.
• Client-obsessed: you believe that the best marketing a business can do is deliver an exceptional client experience and then help those clients tell the story.
• Basic proficiency with Gen AI tools relevant to client communications and content — comfortable using them to support drafting, research, personalisation, and programme planning.
• Curiosity about how AI can improve the quality and relevance of client engagement and communications.
• Willingness to develop prompting skills and build AI-assisted workflows with support from the team.
• An agentic mindset: able to break down complex client engagement challenges into clear, manageable programmes and work through them methodically — even when operating with a degree of independence.
•  Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.

Req ID: 17934

#LI-JS1 #LI-Hybrid #LI-director

Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Job Description

12 Month Contract

Join the team redefining how the world experiences design.

Hey, hello, hiya, g’day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

Where and how you can work

This role can be based in Sydney, Los Angeles, or San Francisco. Our hybrid way of working gives you the flexibility to work remotely, and to come together on campus for meaningful collaboration and connection when it matters most. We trust our team to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales, change continues to be part of our DNA. But we like to think that’s all part of the fun. This will give you the flavour of the type of things you’ll be working, but this will likely evolve.

At the moment, this role is focused on:

• Leading technical launches and announcements: You’ll lead communications for major research publications, engineering milestones, developer programs, ecosystem announcements, and Canva’s research blog, owning the narrative, media strategy, and cross-functional rollout to bring Canva’s technical innovation to life for external audiences.

• Building influence across the AI ecosystem: You’ll build and maintain relationships with leading technology and science journalists, research-focused publications, AI influencers, creators, and industry voices, ensuring Canva plays an active role in the conversations shaping the future of AI and technology.

• Building thought leadership platforms for technical leaders: You’ll manage communications for Canva’s engineering, AI, and research leaders, helping them build influence across the technology industry through media engagement, speaking opportunities, and industry.

• Driving research and technical storytelling: You’ll work closely with researchers, engineers, and technical leaders to surface breakthrough work, turning complex innovations into stories that elevate Canva’s profile across media, industry, and developer communities.

• Leading internal communications for the engineering organisation: You’ll help bring Canva’s engineering story to life internally, partnering with leaders on key communications that keep teams informed, connected, and inspired as we continue to scale.

You’re probably a match if you have:

• Extensive experience in technology, AI, developer, or research communications, with a track record of translating complex technical concepts into compelling stories that resonate with both specialist and mainstream audiences.

• A deep understanding of the AI, engineering, and developer landscape, including the researchers, companies, publications, conferences, and communities shaping the field, with the ability to communicate frontier research credibly and compellingly.

• Exceptional writing and storytelling skills, with the ability to craft compelling communications across a range of formats and audiences, from media pitches and press releases to spokesperson briefings, executive communications, reactive statements, and internal updates.

• Experience partnering with senior leaders and spokespeople to prepare for media engagements, keynote presentations, customer events, and thought leadership opportunities.

• Experience operating in fast-moving environments, taking ownership of complex work from strategy through execution, and bringing clarity to ambiguous situations.

About the team

The companies that define categories are the ones that clearly show the world what the future could look like, and bring others along with them. Our Global Communications function exists to shape how we’re understood globally, across customers, employees, investors, regulators, and the media.

Our team partners across the business to translate what we’re building into clear, compelling narratives that build momentum, strengthen our reputation, and accelerate our growth. Operating across more than a dozen countries, we ensure Canva is represented with clarity, consistency, and impact on a global stage.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.

Job Description

12 Month Contract

Join the team redefining how the world experiences design.

Hey, hello, hiya, g’day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

Where and how you can work

This role is based in Sydney, and we’re looking for someone who calls it home. Our hybrid way of working gives you the flexibility to work remotely, and to come together on campus for meaningful collaboration and connection when it matters most. We trust our team to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales, change continues to be part of our DNA. But we like to think that’s all part of the fun. This will give you the flavour of the type of things you’ll be working, but this will likely evolve.

At the moment, this role is focused on:

• Driving a drumbeat of product storytelling: You’ll develop and execute a year-round product storytelling strategy, identifying compelling angles that highlight the breadth of Canva’s products, the problems we’re solving, and the ways people use Canva to create, communicate, and collaborate.

• Elevating Canva’s product leaders: You’ll build platforms for Canva’s product leaders to share their expertise and vision, developing a mix of media opportunities, content, speaking engagements, and industry participation that strengthens Canva’s reputation.

• Building recognition for Canva’s products: You’ll lead Canva’s global product reviews, rankings, and awards program, identifying opportunities to showcase our innovation, strengthen credibility, and earn recognition from the organisations and publications that matter most.

• Shaping Canva’s product narrative: You’ll work closely with Product Marketing to evolve Canva’s product messaging and positioning, ensuring our communications are clear, consistent, and aligned with the broader story of where Canva is headed.

• Turning product insights into stories: You’ll work closely with data teams to uncover trends, growth stories, product adoption milestones, and unique user behaviours, transforming insights into compelling narratives that showcase the momentum and impact of our products.

• Supporting major product launches and announcements: You’ll play a key role in bringing Canva’s biggest product launches to life across earned and owned channels, partnering with product and marketing teams to deliver coordinated, high-impact moments.

You’re probably a match if you have:

• Strong experience in product, consumer technology, or technology communications, with a track record of developing compelling product stories and securing coverage across leading outlets.

• A passion for great products and storytelling, with a knack for uncovering newsworthy angles and translating product innovation into stories that resonate with media and customers.

• Experience partnering closely with Product Marketing teams, with the ability to translate product priorities, positioning, and launches into compelling communications strategies and stories.

• A strong understanding of the product reviews and awards landscape, with experience securing recognition from leading publications, review platforms, analysts, and industry organisations.

• Exceptional writing and storytelling skills, with the ability to craft compelling communications across a range of formats and audiences, from media pitches and press releases to spokesperson briefings, executive communications, reactive statements, and internal updates.

• Experience partnering with senior leaders and spokespeople to prepare for media engagements, keynote presentations, customer events, and thought leadership opportunities.

• Experience operating in fast-moving environments, taking ownership of complex work from strategy through execution, and bringing clarity to ambiguous situations.

About the team

The companies that define categories are the ones that clearly show the world what the future could look like, and bring others along with them. Our Global Communications function exists to shape how we’re understood globally, across customers, employees, investors, regulators, and the media.

Our team partners across the business to translate what we’re building into clear, compelling narratives that build momentum, strengthen our reputation, and accelerate our growth. Operating across more than a dozen countries, we ensure Canva is represented with clarity, consistency, and impact on a global stage.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.

Company Description

NBCUniversal is one of the world’s leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The News Group Communications team helps strengthen and protect the reputation of one of the world’s most trusted news organizations through both internal and external communications. The team supports employees, leaders, journalists and brands through strategic communications initiatives that advance business priorities, celebrate world-class journalism, and foster connection and engagement across the organization.

This role is a foundational part of our ability to communicate effectively with employees and key stakeholders across the NBCU News Group, spanning domestic and international operations, linear, digital and streaming platforms. Reporting to the Vice President of Internal Communications, the position will primarily support employee communications and engagement efforts while partnering with colleagues across the broader Communications team on select external communications initiatives.

The objective of the internal communications function is to translate individual purpose and pride into a shared sense of belonging, culture and connection, while helping employees understand NBCU News Group’s mission, strategic priorities and business objectives.

It’s an exciting time to be part of the News Group, and this role provides the opportunity to make a meaningful impact across a world-class news organization.

Structure & Experience

The Associate Manager, Communications will support employee-facing communications initiatives across the News Group. Reporting to the Vice President of Internal Communications, this role will contribute across executive and team communications, employee experience initiatives, strategic organizational priorities, business transformation efforts, and special projects.

The role will also collaborate with members of the broader News Group Communications team on select external communications initiatives, including major news events, special programming, tentpole moments, talent promotion, and organizational announcements.

The ideal candidate will have experience in internal communications, corporate communications, public relations, or related fields, along with a track record of supporting employee engagement initiatives and communications programs. They should be a strong writer, strategic thinker and collaborative partner with a passion for news, media and storytelling.

The ideal candidate will be a creative, motivated self-starter with strong attention to detail, sound news judgment, an understanding of communications strategy, a team-first mindset and a solutions-oriented approach.

Key Responsibilities

Employee Connection & Communications

• Ensure employees are equipped with the information, resources and tools they need to deliver world-class journalism and maintain an understanding of News Group strategic priorities and business objectives.
• Support execution of communications across a variety of internal channels, including newsletters, intranet platforms, employee meetings and leadership communications.
• Develop content that delivers information in engaging and accessible formats for diverse employee audiences.
• Identify opportunities to connect employees domestically and internationally and strengthen engagement across the organization.
• Partner closely with HR, Inclusion and business leaders to support employee-focused initiatives including town halls, employee councils, career development programming, wellbeing initiatives and other engagement efforts.
• Support communications tied to strategic organizational priorities and business transformation initiatives.
• Collaborate with NBCU divisional Internal Communications teams and Corporate Communications to streamline and cascade important information for employees.

Executive & Team Communications

• Support leaders in helping employees understand company strategy and how their work contributes to organizational goals.
• Assist in planning, drafting materials and maintaining communications calendars for key initiatives, including leadership updates, town halls, employee events, newsletters, intranet content and other employee communications programs.

External Communications Support

• Partner with members of the NBC News Communications team on select external communications initiatives and campaigns.
• Assist with communications planning and execution surrounding major news events, special programming, tentpole moments and organizational announcements.
• Support the development of messaging, briefing materials, executive communications and other communications resources as needed.
• Support talent, leadership and brand visibility efforts in partnership with Communications team colleagues.

Communications Team Support

• Support the NBC News Communications team in an operational capacity, including team coordination, project support and administration of communications platforms and resources.

Qualifications

• Bachelor’s Degree
• 4+ years of communications experience in internal communications, corporate communications, public relations, media relations, journalism, agency communications or related fields
• Excellent written, verbal and interpersonal communication skills (writing samples required)
• Experience managing employee communications channels, including intranet platforms, newsletters or employee engagement tools
• Experience developing communications content for multiple audiences and channels
• Strong project management skills with the ability to manage multiple priorities simultaneously
• Proficiency in Microsoft Office and communications platforms including SharePoint, Teams, Slack and email distribution tools
• Design and/or creative development experience preferred
• This position requires working from the office a minimum of four days per week
• Must have unrestricted work authorization to work in the United States

Desired Characteristics

• Strategic thinker with strong communications instincts and an eye for effective messaging
• Demonstrated success supporting employee communications, engagement initiatives or organizational communications programs
• Strong interest in news, media and current events
• Experience in media, journalism, public relations or corporate communications environments preferred
• Exceptional writing, storytelling and organizational skills
• Ability to appropriately handle sensitive and confidential information
• Self-starter who can navigate a complex organization and build strong cross-functional relationships
• Team-oriented with a collaborative approach and positive attitude
• Ability to balance multiple priorities in a fast-paced, deadline-driven environment
• Willingness to support time-sensitive communications outside regular business hours when needed

Additional Requirements:

• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $80,000 - $90,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Job Description

12 Month Contract

Join the team redefining how the world experiences design.

Hey, hello, hiya, g’day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

Where and how you can work

This role is based in Sydney, and we’re looking for someone who calls it home. Our hybrid way of working gives you the flexibility to work remotely, and to come together on campus for meaningful collaboration and connection when it matters most. We trust our team to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales, change continues to be part of our DNA. But we like to think that’s all part of the fun. This will give you the flavour of the type of things you’ll be working, but this will likely evolve.

At the moment, this role is focused on:

• Leading communications across Australia and New Zealand: You’ll own the strategy for how Canva shows up across Australia and New Zealand, shaping the direction, setting the priorities, and driving a constant drumbeat of product, technology, corporate, and consumer storytelling across these markets.

• Building and deepening media relationships: You’ll build trusted relationships with Australia and New Zealand’s most influential journalists and editors, ensuring Canva remains top of mind through proactive engagement and meaningful long-term partnerships.

• Activating global launches locally: You’ll own how Canva’s biggest global launches and campaigns come to life across Australia and New Zealand, shaping local strategy, identifying market-specific opportunities, and ensuring every moment lands with relevance and impact.

• Driving a drumbeat of storytelling: You’ll lead a year-round communications program across earned, owned, and experiential channels, identifying newsworthy stories, capitalising on timely moments that keep Canva visible, relevant, and part of the conversation across Australia and New Zealand.

• Supporting leadership communications: You’ll partner with Canva’s leaders across Australia and New Zealand to elevate their voice and impact, supporting customer events, speaking engagements, internal communications, media interviews, and other high-profile communications opportunities.

• Supporting internal communications: You’ll play a key role in how Canva communicates internally across Australia, our largest market and home to the majority of our employees, partnering with people and leadership teams on key moments, milestones, change initiatives, and employee communications that keep teams informed, connected, and inspired.

You’re probably a match if you have:

• Extensive communications experience across Australia and New Zealand, with a track record of leading high-impact communications programs and securing coverage in top-tier media outlets.

• A deep understanding of the Australian and New Zealand media landscape across technology, AI, business, consumer, and culture, alongside a strong network of journalist, editor, and influencer relationships.

• Exceptional writing and storytelling skills, with the ability to craft compelling communications across a range of formats and audiences, from media pitches and press releases to spokesperson briefings, executive communications, reactive statements, and internal updates.

• Experience partnering with senior leaders and spokespeople to prepare for media engagements, keynote presentations, customer events, and thought leadership opportunities.

• Experience operating in fast-moving environments, taking ownership of complex work from strategy through execution, and bringing clarity to ambiguous situations.

About the team

The companies that define categories are the ones that clearly show the world what the future could look like, and bring others along with them. Our Global Communications function exists to shape how we’re understood globally, across customers, employees, investors, regulators, and the media.

Our team partners across the business to translate what we’re building into clear, compelling narratives that build momentum, strengthen our reputation, and accelerate our growth. Operating across more than a dozen countries, we ensure Canva is represented with clarity, consistency, and impact on a global stage.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.

Company Description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors - our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!

Learn more about our unique benefit offerings here.

Job Description

Use Your Strengths at Wellmark as a Communications Manager!

About the opportunity: As a Communications Manager on the Provider Relations & Engagement team, you will help develop and curate provider messaging and educational content, integrate data, and present information on Wellmark strategies that support and reinforce Wellmark’s vision to Make Health Care Better. You will do this by closely partnering with Wellmark Agile product teams delivering initiatives, leaders and the Corporate Communications team to strategize, write, design and expertly communicate in a way that educates, influences and engages our network of providers. You will proactively lead project communication planning and execution to support the delivery of division initiatives. You will serve as a guest star on divisional Agile product teams to influence timelines and rollout of key provider impact initiatives. This role is about delivering on the marketing and design of communications; and proactively partnering to understand key messaging and corporate narratives around certain topics to ensure alignment with the broader organizational message. You’ll test and refine communication tactics to optimize channels and message effectiveness. While this is a highly collaborative role, you will independently drive this work through setting and driving timelines, making decisions, and effectively executing and prioritizing work in accordance with Provider Relations & Engagement strategy.

About you: You are innately creative and love the challenge of taking complex health care information and making it consumable and engaging. You are a skilled consultant and a self-starter who possesses expertise in creating communication that ‘tells the story’ and enhances education and engagement. You do this by leaning into your data visualization and content presentation skills. As a naturally inquisitive person, you thrive on building relationships and partnering across multiple teams to learn new subject matter so you can proactively develop comprehensive content and materials. You welcome and seek feedback to assess the effectiveness of communication programs. You are organized and can effectively prioritize to proactively complete initiative deadlines and goals, sometimes with limited information or roadblocks. This doesn’t faze you – you effectively drive work forward through active consultation and partnerships, tactfully influencing others to act to reach a common goal.

This position will work a hybrid schedule of at least 3 days (Tues-Thurs) in Wellmark’s Des Moines office, with two days (Mon/Fri) remote option.

Qualifications

Preferred Qualifications - Great to have:

• Bachelor’s degree in communications, marketing or journalism.
• Health insurance or provider communications experience.
• Exemplary presentation development and delivery skills, especially with use of PowerPoint.

Required Qualifications - Must have:

• Bachelor’s degree in related field, or direct and equivalent work experience.
• 4+ years of health care, insurance, or related business knowledge with demonstrated ability to understand and delineate the value proposition.
• Excellent writing and content creation skills in alignment with AP Style and brand guidelines.
• Strong verbal and written communication/editing skills with the ability to produce creative, engaging content that meets business/stakeholder and customer needs.
• Experience managing digital communications tools and systems.
• Strong consultation skills with the ability to influence and solicit cooperation and consensus from stakeholders. Must be able to understand the needs of others, ask meaningful questions, distill relevant information into actionable solutions.
• Outstanding interpersonal skills with the ability to cultivate and manage key relationships. Professional, polished, and charismatic in approach.
• Self-starter who can work well independently or as a member of a cross-functional team. Adaptable and flexible with changing priorities.
• Ability to apply strong analytical, problem solving, and critical and strategic thinking to work with vendors and internal departments. Willingness to take an innovative, creative approach to developing solutions.
• Previous strategic planning skills.
• Demonstrated proficiency with MS Office – e.g. Outlook, Word, Excel, PowerPoint.
• Demonstrated ability to communicate effectively verbally and in writing, expressing complex concepts clearly and concisely with multiple levels of an organization, including external stakeholders and professional organizations.
• Knowledge and understanding in principles of building adult education content.
• Ability to develop and facilitate presentations as needed and to distill information and write creative copy that translates business objectives and speaks to the end audience.
• Presentation skills, having a knowledge presence, yet also have strong people skills, ability to read the room and adapt to the audience.
• Strong organization, time management, and prioritization skills. Ability to manage multiple projects while adjusting to changing priorities and business needs.

Additional Information

What you will do:

a. Convey Wellmark’s provider engagement strategies and initiatives by creating and writing clear, engaging and concise communications materials across a variety of channels including email, e-newsletter, presentations, letters and other educational/operational materials for key internal and external network audiences.

b. Proactively research and collaborate with subject matter experts to develop in-depth knowledge of Wellmark’s network strategies, initiatives, and offerings, and use that knowledge to anticipate communications needs to continually enhance engagement and communication efforts with providers.

c. Partner with Wellmark Marketing and Corporate Communications teams, Network Performance, Provider Relations, Health Services, and other internal stakeholders to develop comprehensive provider education and communications strategies and materials with the objective of education of providers regarding new initiatives, business process, and policy changes.

d. Seek feedback from the provider network and internal stakeholders regarding the effectiveness and value of provider education and communications. Use this feedback to implement associated process and system improvements that streamline and enhance education and communications outcomes.

e. Facilitate consultative structure discussions to develop communications plans and materials for internal and external stakeholders.

f. Coordinate communication efforts to ensure a consistent approach in internal and provider /health care organization outreach.

g. Consult with Marketing and Corporate Communications peers and cross divisional stakeholders to ensure that provider communications are integrated into other organizational communication channels and timing is aligned.

h. Proofread all copy/content thoroughly and edit material in accordance with Wellmark brand guidelines.

i. Other duties as assigned.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [email protected]

Please inform us if you meet the definition of a “Covered DoD official”.

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources:Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Wellmark supports and expects the responsible use of AI for our workforce! We welcome the responsible use of these tools by job seekers as well and are interested in learning from you; you will have an opportunity in the application process to share which tools you used and how you applied them.

About the Team

OpenAI’s Communications team is responsible for helping people understand our technology, our mission, and the impact AI can have when deployed safely and responsibly. Across EMEA, we work closely with business, start-up, developer, product, marketing, global affairs, and policy teams to tell clear, credible stories about how OpenAI is helping organisations build, scale, and solve meaningful problems.

The EMEA B2B Communications team is small, fast-moving, and highly cross-functional. We support some of OpenAI’s most important external audiences, including founders, developers, enterprises, technical communities, journalists, creators, and policymakers. Our work spans proactive storytelling, media relations, executive communications, launches, events, case studies, and campaigns that build awareness, understanding, and trust.

In this role, you will:

We’re seeking a strong, hands-on PR professional to join our small, high-impact team to support start-up, developer and B2B communications for OpenAI across EMEA. This role will report to the Head of B2B Communications EMEA.

This role will play an important part in building awareness, understanding and trust with founders, developers and business audiences - showing how OpenAI helps companies build, scale and create, and how developers are using our technology at the next frontier of work and innovation.

The person will work cross-functionally and partner with OpenAI’s start-up, B2B, developer relations, marketing, product, communications and global affairs teams to:

• Lead the day-to-day delivery of the EMEA communications programme for OpenAI’s start-up and B2B teams - building proactive plans, managing co-ordination with EMEA comms agencies, and landing deeper stories, content and case studies that show how businesses are being built with OpenAI.

• Manage and support the delivery of creative, proactive communications campaigns, launches and events across multiple channels (media, influencers, founders, developers and stakeholders) which inspire, educate and build trust with business and technical audiences.

• Oversee a programme of events, media engagements and influencer activations across EMEA, working closely with start-up, developer and business communities.

• Help prepare briefing materials, talking points, and media engagement plans for OpenAI spokespeople.

• Build and maintain relationships with journalists, creators and influencers across business, technology, developer, start-up and venture capital communities across EMEA.

You might thrive in this role if you:

• Professional PR experience (agency or in-house), with expertise in technology, business, start-up or developer communications across multiple channels (owned and earned).

• Strong creativity and proactive media and influencer relations skills, with proven ability to devise and manage campaigns for business, founder and technical audiences

• Experience supporting a busy media relations team and senior spokespeople, with strong organisational skills and the ability to manage multiple requests, events and deadlines in a fast-moving environment.

• Comfortable working cross-functionally with teams such as B2B, start-up, developer relations, global affairs, legal, marketing and product; ambitious, deeply curious about technology, and excited by the next frontier in how businesses are built and how developers create.

Additional Information

• The role is based in London and follows a hybrid work model of three days in the office per week.

• Must be willing to travel internationally when required.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Content Marketing Executive

Location: London, United Kingdom

About the role:

The Content Marketing Executive is a junior marketing role focused on events delivery, organic social channel management, third-party profile maintenance, and hands-on content support. You’ll work closely with the Content & Campaigns Lead on day-to-day delivery — taking clear briefs, executing to a high standard, and developing your skills across a wide range of marketing disciplines.

This is a doing role. You’ll be drafting social copy, coordinating event logistics, updating platform profiles, repurposing content across channels, and keeping the editorial calendar moving. You’ll be supported and developed by the Content & Campaigns Lead, with growing autonomy as your confidence builds.

What you will be doing:

• Events & Webinars
  • Support the planning and delivery of OLIVER’s owned events — roundtables, webinars, and industry gatherings — coordinating logistics, supplier communication, and attendee management under the direction of the Content & Campaigns Lead.
  • Assist with event production: briefing materials, run-of-show documents, registration setup, and on-the-day coordination.
  • Help capture content at events — photography, written summaries, social moments — and manage the post-event follow-up process including thank-you communications and nurture content.
  • Maintain an organised events calendar and keep stakeholders updated on timelines and actions.
  • Support the coordination of external production partners and venues, raising purchase orders and tracking costs as directed.
• Social & Organic Channels
  • Manage OLIVER’s organic social channels on a day-to-day basis — primarily LinkedIn — scheduling and publishing content in line with the editorial calendar.
  • Draft social copy that is well-written, on-brand, and tailored to a professional and enterprise audience — adapting tone and format for different content types and moments.
  • Monitor channel performance and compile regular reports on engagement, reach, and follower growth — flagging trends and sharing observations with the Content & Campaigns Lead.
  • Support the amplification of campaign, event, PR, and brand content across social — repurposing assets and copy to extend reach and relevance.
  • Stay across platform updates and emerging best practice, bringing relevant recommendations to the team.
• Third-Party Profile Management
  • Maintain and update OLIVER’s presence across third-party platforms — industry directories, partner profiles, awards body listings, and other external channels — ensuring information is accurate, current, and on-brand.
  • Work with the Brand Lead to ensure profile materials reflect the latest brand guidelines and messaging.
  • Maintain an organised record of all third-party profiles, login credentials, and renewal dates.
• Content Support
  • Support the Content & Campaigns Lead with the delivery of the editorial calendar — drafting blogs, social posts, and short-form content pieces as directed.
  • Assist with the production and formatting of rich content assets — reports, white papers, and research publications — including copyediting, layout preparation, and asset coordination.
  • Help extend the reach of PR, award, and brand content by repurposing and adapting materials for owned channels.
  • Support website content updates — uploading blogs, refreshing resource pages, and maintaining the thought leader hub — working within the CMS under direction.
  • Keep content assets and the shared asset library organised and up to date.
• Collaboration & Ways of Working
  • Work closely with the Content & Campaigns Lead, PR Manager, and Brand Lead — taking clear briefs, asking good questions, and communicating progress proactively.
  • Contribute ideas and observations in team meetings — you’re close to the channels and the content, and your perspective matters.
  • Manage your own workload with support from the Content & Campaigns Lead, flagging capacity or priority conflicts early.
• Budget Support
  • Assist with basic budget administration for events and content production: raising purchase orders, tracking invoices, and maintaining spend records under the direction of the Content & Campaigns Lead.
  • Develop awareness of how marketing budgets are managed and how spend decisions connect to campaign priorities.

What you need to be great in this role:

• Some experience managing or contributing to organic social channels — particularly LinkedIn — with a good instinct for what works with a professional audience.
• Strong writing skills: clear, well-structured, and able to adapt tone for different formats and audiences.
• An eye for detail: you care about getting copy right, maintaining consistency, and presenting work to a high standard.
• Some experience supporting content production — blogs, social posts, newsletters, or similar — in a professional or educational context.
• Some exposure to event coordination or production support — whether through work, study, or voluntary experience.
• Organised and reliable: able to manage logistics, track actions, and keep multiple moving parts on schedule.
• Comfortable in a fast-moving environment where plans change and quick thinking is needed.
• Familiarity with social media management tools and scheduling platforms.
• Basic familiarity with CMS platforms (Hubspot or similar) — or a willingness to learn quickly.
• An interest in how digital channels, SEO, and content work together to build brand presence and audience engagement.
• Proactive and curious: you ask good questions, take initiative, and look for ways to add value beyond the brief.
• A collaborative team player: you communicate clearly, take feedback well, and follow through on commitments.
• Eager to learn: you’re early in your marketing career and you want to develop across content, events, social, and digital — this role offers that breadth and you’re ready to make the most of it.
• Comfortable working across multiple workstreams and adapting quickly when priorities shift.
• Basic proficiency with Gen AI tools relevant to content and marketing — comfortable using them to support drafting, research, and ideation.
• Curiosity about how AI can improve the quality and efficiency of content and social output.
• Willingness to develop prompting skills and build AI-assisted workflows with support from the team.
• An agentic mindset: able to break down tasks, work through them methodically, and find efficient solutions — even when the path isn’t fully mapped out.
•  Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.

Req ID: 17932

#LI-JS1 #LI-Hybrid #LI-associate

Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Field Marketing Executive

Location: London, United Kingdom

About the role:

The Regional Field Marketing Executive is a junior-to-mid level marketing role responsible for localising global content and campaigns, coordinating regional events, supporting in-region sales activity, activating local partnerships and sponsorships, and producing internal communications for your regional leadership team.

You’ll work closely with the Global Marketing Team taking global assets, strategies, and campaigns and making them relevant, accurate, and impactful for your market. You’ll also work directly with your Regional CEO and local senior leadership team, providing marketing coordination and communications support in-region.

This is a doing role with genuine regional scope. You’ll manage your own workload, coordinate with global and local stakeholders, and develop a broad set of marketing skills across content, events, sales support, and communications.

What you will be doing:

• Content Localisation
  • Adapt global marketing content — campaign materials, case studies, thought leadership, PR announcements, and award entries — for local relevance, audience fit, and cultural accuracy.
  • Work with the Content & Campaigns Lead to understand the global content calendar and identify localisation priorities for your region.
  • Gather local market input — regional case studies, local client examples, market-specific data — and feed it back into the global content programme to ensure OLIVER’s output reflects the breadth of its regional presence.
  • Maintain a regional content library: localised assets, market-specific credentials, regional case studies, and adapted campaign materials — keeping everything current and easy to access for local sales and leadership teams.
  • Where relevant, support translation and adaptation of materials into local languages — working with translation partners or applying bilingual skills directly.
• Regional Events & Webinars
  • Coordinate the planning and delivery of OLIVER’s regional events programme — proprietary owned events and paid sponsorship activations — managing logistics, supplier communication, attendee coordination, and on-the-day support.
  • Work with the Content & Campaigns Lead to ensure regional events are connected to the global events strategy and broader content calendar.
  • Support pre-event marketing — local promotion, invitation management, registration coordination — and post-event follow-up including attendee communications and content capture.
  • Maintain a regional events calendar and keep the Global Marketing Team and Regional CEO updated on timelines, actions, and outcomes.
  • Track event spend against budget and maintain accurate cost records, raising purchase orders as directed.
• Sales Support
  • Support local prospect nurture by coordinating with the Demand Generation Lead to adapt or develop region-specific nurture content and outreach sequences.
  • Manage and maintain local prospect and contact lists — keeping data current, accurate, and aligned with the CRM managed by the Demand Generation Lead.
  • Maintain a current, well-organised regional credentials library — ensuring the local sales and business development team has access to the right case studies, capabilities materials, and supporting assets for every conversation.
  • Provide responsive support to the regional sales and business development team — sourcing materials, preparing presentations, and coordinating follow-up activity as needed.
• Partnerships & Sponsorships
  • Support the identification and activation of regional partnerships and sponsorship opportunities — coordinating with the Global Head of Marketing on fit and with local stakeholders on logistics and execution.
  • Manage the day-to-day relationship with regional partners and sponsorship contacts — acting as the local marketing point of contact for activation queries and materials.
  • Ensure OLIVER’s brand is accurately and consistently represented across all regional partnership and sponsorship activity.
  • Track partnership and sponsorship activity and report on outcomes to the Global Marketing Team.
• Internal Communications
  • Produce regular internal communications for your regional senior leadership team — newsletters, intranet updates, and local SLT communications — keeping regional teams informed of marketing activity, campaign performance, and business developments.
  • Work with the Comms Team to adapt global internal communications for local relevance and distribution.
  • Maintain regional intranet pages and internal content hubs — ensuring information is current, well-organised, and accessible to regional teams.
• Stakeholder Collaboration
  • Work effectively across two reporting lines — maintaining clear, proactive communication with both the Global Head of Marketing and the Regional CEO.
  • Build strong working relationships with the wider Global Marketing Team — understanding the global content and campaign calendar and integrating regional activity into it.
  • Represent the regional perspective in global marketing planning — bringing local market intelligence, regional client context, and in-market insight back into the global team’s thinking.
  • Collaborate with local sales, business development, and senior leadership teams — providing marketing support that is relevant, responsive, and commercially useful.
• Budget Support
  • Track and manage regional marketing spend — events, partnerships, sponsorships, and localisation costs — raising purchase orders, tracking invoices, and maintaining accurate spend records.
  • Report on regional budget usage and flag risks or variances early.
  • Develop awareness of how regional marketing budgets connect to business priorities and commercial outcomes.

What you need to be great in this role:

• Some experience adapting or producing marketing content — whether copy, presentations, social posts, or campaign materials — for different audiences or markets.
• Strong written communication skills in English, with a clear ability to adapt tone and messaging for different formats, channels, and audiences.
• An eye for detail: you care about accuracy, consistency, and quality, and you understand why brand and message consistency matters.
• Professional proficiency in a language relevant to your region is an advantage — particularly Spanish, Portuguese, or French for LATAM and EMEA — but not a requirement.
• Some experience supporting event planning or coordination — through work, study, or voluntary activity.
• Highly organised: able to manage multiple moving parts, track actions, and keep logistics on schedule without losing attention to detail.
• Comfortable working in a fast-moving environment where plans evolve and quick, calm problem-solving is needed.
• An understanding of how marketing supports sales and business development — and a genuine interest in developing commercial instinct.
• Experience maintaining organised databases, contact lists, or asset libraries — with a clear approach to keeping information current and accessible.
• Proactive and responsive: able to support a sales or business development team quickly and to a high standard.
• Confident communicating with senior stakeholders — including regional leadership — with clarity, professionalism, and good judgement about when to act and when to escalate.
• A collaborative team player across both global and local teams: takes briefs well, communicates progress proactively, and follows through on commitments.
• Comfortable operating with some independence in-region — managing your own workload and priorities with support from a remote global team.
• Culturally aware: you understand that marketing doesn’t translate directly between markets, and you bring sensitivity and curiosity to localisation work.
• Basic proficiency with Gen AI tools relevant to content and marketing — comfortable using them to support content adaptation, drafting, research, and localisation.
• Curiosity about how AI can improve the quality and efficiency of localisation and content work.
• Willingness to develop prompting skills and build AI-assisted workflows with support from the Global Marketing Team.
• An agentic mindset: able to break down tasks, work through them methodically, and find practical solutions — particularly when operating independently in-region without close day-to-day supervision.
• Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.

Req ID: 17933

#LI-JS1 #LI-Hybrid #LI-midsenior

Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone.

The Role

As Communications Lead you’ll be owning both the internal and external communications at Aiven. We think that the biggest opportunities around internal communications lie in curating narratives that separate signal from noise and connect our strategy in a meaningful way to the everyday work of our employees. AI has made content production cheap and created a need for communication that is trusted and truly worth someone’s time.

Externally you’ll focus on translating the complexities of a highly technical product into narratives that land with a wider audience and are further amplified by media. To drive this home you’ll be partnering with several stakeholders from Marketing, Product, People and Sales organizations.

Success in this role comes down to Aiven having a clear, consistent narrative that employees can articulate and earned media can repeat. Internally, people understand how their work connects to where the company is going. Externally, Aiven is showing up in the right conversations and with journalists who know what category we own and why. To achieve this you’ve built the infrastructure, cadence, agency relationships and measurements that make the results of your work visible.

You’ll be part of a high-agency strategy team and report to VP Strategy. We are particularly looking for a strong individual contributor instead of a team lead profile.

What you’ll do

• Own and shape Aiven’s communications strategy end-to-end, working directly with the CEO, VP Strategy, VP People, VP Marketing and Head of Public Policy
• Own the internal communications cadence: all-hands rhythms, leadership messaging, async content, and change communications that connect strategy to the day-to-day work of 400+ people across many time zones
• Translate Aiven’s strategy work into a consistent narrative that lands naturally with technical and non-technical audiences alike
• Partner with Go-to-Market to drive leadership visibility: thought leadership platforms for Aiven’s leadership, media positioning, conference presence and written content
• Lead crisis communications, advising leadership on response strategy and managing external messaging under pressure
• Partner with external agencies in different markets together with our GTM team to drive our earned media presence
• Define what good looks like with numbers: set and track meaningful metrics internally (narrative alignment, engagement) and externally (coverage quality, share of voice)

Who you are

• You are an experienced communications professional who does not need a team around themselves to drive big impact
• You have the technical acumen to turn product work into something a journalist actually cares about
• A genuinely good content creator: you excel across the different mediums from writing to video content
• You understand how AI and agents should and should not be used in communications
• You know what world-class category creation and narrative-building looks like, because you’ve done it

Amazing! What’s next:

If you think Aiven is the place for you and that our Values align with yours, send us your resume and we’ll get in touch!

Global Benefits:

Our global benefits are designed to help you thrive and grow, personally and professionally:

• Participate in Aiven’s equity plan.
• Balance work and life with our hybrid work policy.
• Choose the equipment you need to set yourself up for success.
• Use your Professional Development Plan budget for learning opportunities.
• Receive holistic wellbeing support through our global Employee Assistance Program.
• Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
• Enjoy country-specific benefits for our global cast.

How to Recognize and Avoid Employment Scams:

There has been a rise in fake job postings used by scammers to get personal information. At Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted by video call or in person.  Our interviews will never occur via text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at recruitment@aiven.io.

Equal Opportunities:

Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment.

At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at recruitment@aiven.io.

#LI-Hybrid

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations

Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service

FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset.

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia Pacific.

We are looking for a Lifecycle Engagement Specialist who is excited about the below Mission and Outcomes.

Mission: Drive growth in new customer acquisition and customer retention by owning the segmentation, content, and engagement strategy across the customer lifecycle — turning Sleek’s existing traffic and customer base into measurable conversion and renewal outcomes.

We are looking for a customer-focused, highly analytical, and data-driven CRM marketer to join our 3-person CRM team and contribute directly to Sleek’s growth!

Outcomes:

• Boost Lead Conversion: Drive an incremental +15% increase on the conversion rate of nurtured leads.
• Expand Upsell Pipeline: Generate $500k of qualified upsell deal pipeline for the Customer Success team.
• Secure Customer Retention: Reduce unresponsive clients at the time of renewal by 30% while maintaining or exceeding global baselines (42% Open Rate and 5% CTR).
• Advanced Lifecycle Segmentation: Build and go live with clear persona segmentation logic in HubSpot covering both pre-customer and post-customer journey stages, complete with Next Best Action mapping.
• Establish Scalable Experimentation: Fully document and deploy a “test-optimize-deploy” framework as the default team operating mode, backed by trackable dashboards and performance cadences.

To do this, you will have a minimum of 3 to 7 years of experience as a CRM or Lifecycle Specialist, in a role carrying conversion, retention, or engagement targets with cross-functional and customer-facing collaboration abilities, and you will be located in Singapore, the Philippines, or India.

Must Haves:

• Deep, Hands-on HubSpot Expertise: 1–2 years of intensive, everyday experience independently building automated workflows, segmenting lists, managing sequences, and configuring custom properties (Salesforce-only experience is a red flag).
• Practical AI Optimization: Demonstrated experience utilizing AI tools (e.g., Claude, ChatGPT) to scale efficiency—such as generating high-volume copy variations or targeted messaging variations across multiple segments.
• Obsession with Outcomes over Output: A proven track record of measuring campaign success with hard metrics (Open Rates, CTRs, revenue pipeline, CVR) rather than just creative volume.
• Fast-Paced Startup Resilience: Previous experience navigating a fast-paced tech startup or entrepreneurial setup where processes are not always heavily documented.
• Industry Context: Background in B2B SaaS, fintech, professional services, subscription models, or e-commerce with a heavy CRM motion.
• Experience with BigQuery/SQL, Tableau, or utilizing AI for visual and video content creation would be a bonus

About the Interview Process

The successful candidate will participate in the below interview stages.

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Whether the interviews are held over video call or in person will depend on your location and the role.

One Way Video Interview/ TA screen call

A one way video interview or a quick call with our Talent Acquisition team

Technical Interview

A ~60 to 90 minute Interview with the hiring team

Soft skills interview

A ~45- 60 minute Interview with our CRO

References checks & Offer

We will request two professional references from our shortlisted finalists. These should be from previous managers or senior leaders you have worked closely with, ideally from your most recent roles.

Please note, references are a big part of our hiring process here at Sleek and are not indicative of receiving an offer with us.

+++++

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role.

This may include using external vendors to verify the below:

- Your education

- Any criminal history

- Any political exposure

- Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility: You’ll be able to work from home. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry’s, and P&G who are building an inclusive, equitable, and a regenerative economy.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

We’re looking for a strategic, creative, and highly collaborative Account-Based Marketing Manager to craft and scale ABM programs across priority accounts in the Americas. This role sits at the intersection of marketing, sales, and customer success — owning high-impact campaigns, with a focus on technical and business decision-maker engagement, compelling storytelling, and pipeline contribution.

This is an outstanding opportunity for a marketer who understands the nuances of enterprise technology buying cycles, complex procurement processes, and the importance of trust and credibility in technical sales environments. You will drive personalized programs that navigate sophisticated buying ecosystems — from developers and engineering leadership to CIOs, CISOs, and procurement teams.

What You Will Be Doing

ABM Strategy & Execution

• Design and implement 1:1 ABM programs aligned to target accounts and buying groups
• Lead account-level planning sessions with sales teams to define account priorities, business outcomes, and campaign timelines
• Personalize messaging and value propositions around critical use cases — cybersecurity, search, AI/ML, and observability — across channels to influence enterprise buying committees
• Develop integrated ABM plans using a mix of tactics including content syndication, paid media, executive briefings, virtual roundtables, and direct mail
• Partner closely with global campaigns, regional and partner marketing, and product marketing to align ABM efforts with broader go-to-market plays
• Tailor programs to reflect the technical sophistication of buyers in hi-tech and enterprise environments, ensuring messaging resonates with both technical evaluators and business decision-makers

Campaign Management

• Architect and implement end-to-end delivery of ABM campaigns, from strategy and planning through execution, optimization, and measurement
• Build account-focused and event landing pages using our marketing stack, personalized to target audiences and business priorities while maintaining brand guidelines
• Draft account-specific messaging that resonates with CIOs, CISOs, engineering leaders, developers and IT decision-makers, positioning Elastic as a trusted partner in digital transformation
• Develop paid media strategy for assigned accounts, partnering with internal teams and agencies to activate campaigns across platforms such as Demandbase, LinkedIn, and relevant digital channels
• Collaborate with creative, content, and external agencies to deliver high-quality ABM assets and engagement experiences
• Localize and adapt global plays to meet account needs while maintaining message consistency
• Own campaign budgets, timelines, and execution

Measurement & Optimization

• Define ABM metrics including account engagement, pipeline influence, velocity improvements, and return on investment
• Provide regular performance reporting to team members and sales leadership
• Use insights to continuously refine ABM programs for greater efficiency and scalability
• Support the evolution of ABM playbooks, strategy, and execution tactics

Event Execution & Logistics

• Work with Regional Marketing Managers in AMER to coordinate event logistics and experiences (in-person, virtual, or hybrid) for ABM programs, including executive briefings and roundtables
• Maintain up-to-date ABM dashboards, campaign trackers, and internal documentation
• Bring creative ideas to drive engagement and innovation within the enterprise and hi-tech market

What You Bring

• 5–6 years of experience in B2B marketing, with at least 2 years in an ABM or strategic field marketing role
• Experience crafting and delivering successful ABM programs targeting enterprise or commercial accounts
• Experience marketing technical or hi-tech products to sophisticated buyers, including IT, engineering, and security personas
• Strong ability to partner with sales leaders and translate technical value propositions into targeted marketing strategies
• Confident in driving multi-channel campaigns and executive-level engagement programs
• Experience with ABM platforms (e.g., Demandbase, 6sense, Userled), Salesforce, and marketing automation tools like Marketo

Bonus Points

• Familiarity with the enterprise technology landscape — including cloud, AI/ML, cybersecurity, and observability
• ABM knowledge framework certification is a strong plus

Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below.  In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic’s stock program.  Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$106,900—$169,100 USD

The typical starting salary range for this role in the select locations listed above is:

$128,200—$202,700 USD

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People’s Republic (DNR), The Luhansk People’s Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.